FAQ

Payments

I accept Paypal and Credit card
(for the Dutch customers, if you prefer to pay through IDEAL please contact me)

I absolutely respect your privacy and only process your personal data for the purpose for which you have provided them and in accordance with the Personal Data Protection Act and the Telecommunications Act.

ROMMYDEBOMMY is committed to protecting the privacy of her website visitors and customers. ROMMYDEBOMMY will not disclose the information of her customers to third parties unless they are a part of providing a service to you. The following policy may change from time to time, please consult with this page for the latest version.

1. Company data

Company name: ROMMYDEBOMMY
Website: www.rommydebommy.com – www.etsy.com/shop/rommydebommy
Registration number Chamber of Commerce (KVK): 64399214
VAT number: NL204197119B01

2. E-mail address
It is very important to inform you when necessary. When I need to contact you, I use your email address. This only happens when I have questions about your order, incorrect address or when I need to notify you when an order is ready for shipping. Email addresses will be deleted after your order has arrived safe and sound. As soon you choose for the option ‘priority shipping’, I need to write down your email address on the custom forms as well.

3. Address details
ROMMYDEBOMMY
As soon as I receive your order, I will receive the address to which this order must be sent. This is on Etsy as on my original website only visible by me. On social media I will always make sure you wouldn’t see any adresses on my Instagram stories (for example). I’m the only one who has acces to the login details of both my websites.

PAYPAL
When you choose to pay trough Paypal, Paypal receives your address details and bank account number. These will remain as ‘payments received’ on my Paypal accout. I can personally remove these.

BRAINTREE GATEWAY
When you choose Credit card, a number of your details arrive at Braintree. This will be your first + last name, email address and your telephone number if you have given this. Braintree also stores this data and can be all removed by me (as soon the order is closed).

Post NL (Dutch mail order company)
The post office needs your address to make sure you receive your package as soon as possible without any problems. All they need/look at is your zip code and city / country. If a package disappears during the delivery process, I will call the Post NL help desk. They need your name, address, email, telephone number. They also ask for the content and the value of your order.

ACCOUNTANT ‘WESTENDORP’
Because of the the Dutch Tax and Customs Administration (Belastingdienst) I need to document all of incoming orders. My accountant ensures that I pay the correct amount of taxes. To be able to calculate this, they need insight into my incoming orders, amounts and to which countries these orders have been sent. They don’t need your addresses, email, phone numbers etc. I need to save these maps for at least 5 years before I can trow throw them away.

4. Phone number
I do not use your telephone number for commercial purposes. I only need your phone number as soon you choose for the priority shipment.

5. Special personal data
The collected information is only used internally and is not passed through to other organizations

6. Transferring security and receiving data
If we transfer or receive your data on our website, we always use the encryption technologies that are recognized as common standards within the IT sector. I have implemented the necessary security measures to prevent the loss, unauthorized use or modification of information we receive on our site.

7. Safety storage of data
A secure connection is used on the page where you provide personal data. Passwords are always saved in a hash.

8. Access your data
Upon request, we inform visitors of our website about the personal data processed by them. Any incorrect data can be corrected, supplemented or deleted. If you wish to access this information, or wish to improve your personal data, please contact us at the address below.

9. Contact
ROMMYDEBOMMY
Rommy Kuperus
Heiligeweg 34
8861 EA Harlingen
The Netherlands
rommydebommy [!at] gmail.com

Shipping & Delivery

Keep in mind, it takes a lot of time to create the accessories + the whole process of (painting, drying of the products). If you need it for a special date, contact me.

All orders will be shipped as soon as possible after payment has been received. I will send you a notification on the day the item has been sent to you. Sometimes products need to dry for a couple of days. This depends on which product you bought.

Ready for shipment:
– Bowtie : 2 weeks
– Bags : 4-8 weeks

All items are sent with a Track & Trace number.
I will send you the Track & Trace code after the package leaves the studio.
If you want to keep an eye on your package use this site below:
https://www.internationalparceltracking.com/#/search – Use your barcode (starts with 3SKA or CC) + zipcode

My accessories will be sent in a big neon pink box, the products will be carefully packed in bubble wrap to deliver it safe and sound.

Keep in mind it can take longer if the customs take the package for a check-up. The customs may keep the package on hold for at least 3 weeks.
As soon as my products leave the studio it is up to the delivery service to deliver (on time).
I will always check-up on packages I send with Track & Trace. If you didn’t receive
it or the shipment has taken more than a month+ please contact me and I will try to fix it. During Corona crisis, it may take 2-3 month before the package reaches you.

Exchange and returns

I don’t take returns unless you receive a different item. All my products are made to order which means I start making as soon I receive an order. I make it especially for you.

If a piece arrives broken due to shipping, please notify me within 3 days (after the date of delivery confirmation by USPS) of receiving the item and include a picture of the broken item. I will be more than happy to replace it for the same item. If I don’t receive a photo within the 3 days after the arrival date, I will not be able to replace the item or make any other arrangements.

Return cost are on you!

There are no replacements for broken pieces due to use.
Sometimes you can fix the problem by yourself, if not I am always willing to help.

Other Questions

If you have any questions or would like to inquire about a possible custom item, feel free to contact me at any time. Please understand that all of my products are completely handmade; no moulds are used. Because of this your item could be slightly different in shape colour and size from the one on the photo, remember every piece is unique just like you! 🙂

Collaborations
I am not able to do collaborations.

Discounts
I do not have discounts running, please don’t ask me about any discounts because this will break my heart. My products are too exclusive to sell for less.